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Delivery and Returns

DELIVERY

Seller delivers to the United Arab Emirates.

Seller will deliver your order to the address specified in your order.

Orders may not be shipped to P.O. boxes, AFO/FPO addresses or to any address outside the United Arab Emirates.

Seller will process your orders Saturday through Thursday excluding Friday and public holidays.

If no one is available to accept delivery of the order, you will have the option to arrange for an alternative delivery date or be given additional information about the collection of your order from the courier company.

 

Seller offers the following shipping methods in the United Arab Emirates for all online purchases: standard delivery, free of charge delivery.

 

For remote areas, we invite you to verify if delivery to your location is available by contacting our customer service team on 800 GRANDS or send an email at hello@grandstores.ae 

 

CANCELLATION, RETURN & EXCHANGE POLICY

It is the Seller’s intention to ensure customers’ satisfaction.

Cancellation

Seller fully understands that sometimes you might change your mind regarding your purchase. If you change your mind before receiving your order, just call the Customer Service Team at on 800 GRANDS or send an email to hello@grandstores.ae to cancel your order and Seller will use all reasonable endeavors to cancel it providing your order has not yet been processed. If your order has already been processed, such cancelation will be treated as a return. Please refer to the Return section below for further information. In all circumstances, you can always contact the Customer Service who will be happy to assist you.

Returns and refunds

To exchange or return a product, please contact the Seller by sending an email to hello@grandstores.ae or call 800 GRANDS so that the Seller can assist you with the exchange procedure.

A cash refund can be availed only in the case of a manufacturing defect and provided that the original invoice is presented.

Exchange doesn’t apply to Personal care Products.

Products can be returned or exchanged within ten (10) days from the date of purchase and only if the products are unopened, unused, and in its original packing condition (including all accessories & instruction manuals etc.).

If the product purchased is part of a bundle offer, then the entire bundle (Accessories, FOCs, etc.) need to be returned back with the product.

The original bill must be provided along with the returned product, in order to avail the refund or exchange.

Once the above conditions are satisfied and your items have been received by the Seller, they will be inspected, then approved. An email will be sent to confirm that the exchange has been approved.

If you have received a damaged product or wrong delivery, please call the Seller on 800 GRANDS or send us an email at hello@grandstores.ae within three (3) calendar days so that the Seller can assist you with the exchange or return process.  

Seller will cover all the shipping fees associated with the damaged or wrongly shipped items. If you want to exchange or return the products because you have changed your mind, shipping fees will apply.

The replacement / refund / exchange will be processed within seven (7) working days from the date of receiving the returned item.

In case of a return, it will be done through the Bank. Depending on your Bank, it may take an additional two (2) to ten (10) working days after crediting the amount for it to show in your account.

CONTACT - CUSTOMER SERVICE

If you have any questions about the Terms and Conditions or any aspect of your order, please contact the Seller Customer Service on 800 GRANDS or send an email at hello@grandstores.ae Sunday to Thursday 8am to 6pm (UAE TIME).