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Refund Policy

Returns and refunds

To exchange or return a product, please contact the Seller by sending an email to hello@grandstores.ae or call 800 GRANDS so that the Seller can assist you with the exchange procedure.

A cash refund can be availed only in the case of a manufacturing defect and provided that the original invoice is presented.

Exchange doesn’t apply to Personal care Products.

Products can be returned or exchanged within ten (10) days from the date of purchase and only if the products are unopened, unused, and in its original packing condition (including all accessories & instruction manuals etc.).

If the product purchased is part of a bundle offer, then the entire bundle (Accessories, FOCs, etc.) need to be returned back with the product.

The original bill must be provided along with the returned product, in order to avail the refund or exchange.

Once the above conditions are satisfied and your items have been received by the Seller, they will be inspected, then approved. An email will be sent to confirm that the exchange has been approved.

If you have received a damaged product or wrong delivery, please call the Seller on 800 GRANDS or send us an email at hello@grandstores.ae within three (3) calendar days so that the Seller can assist you with the exchange or return process.  

Seller will cover all the shipping fees associated with the damaged or wrongly shipped items. If you want to exchange or return the products because you have changed your mind, shipping fees will apply.

The replacement / refund / exchange will be processed within seven (7) working days from the date of receiving the returned item.

In case of a return, it will be done through the Bank. Depending on your Bank, it may take an additional two (2) to ten (10) working days after crediting the amount for it to show in your account.